Shipping & Delivery

Yes. Changes to orders for items in stock can be made up until the day before shipment. For non-stock items, changes can be made up to two hours before shipment. For any other changes, please contact Customer Service by phone or email.

Yes. The day after the scheduled shipping date, log in and click on “Quote/Order History.” Once you find your order, click on “Order Details” and the tracking number will appear under the part number.

The shipping date can be confirmed on the product page or on the cart page. To check the shipping date from the quotation page, please log in.

Yes. We have many items in stock, and if you place an order on the website before 3:00 p.m., we can ship it the same day.

From our warehouse located at Av. de las Fuentes 74-Int. B, Parque Industrial FINSA, 76246 El Marqués, Querétaro.

Estimated delivery times vary depending on the shipping address. MISUMI delivery estimates are calculated based on your postal code and past delivery history. These are only estimates and do not guarantee an exact delivery date.

You can select a carrier on the order screen.

If you need to expedite production, you can specify Express Service when placing your order. Availability of Express Service depends on the product.

In general, a $10 shipping fee applies to orders under $100. Shipping costs will be shown on both the quotation page and the order page.

Contact Customer Service for any claim at +52-442-672-7661. If your claim meets our policies (see Terms and Conditions at https://mx.misumi-ec.com/es/contents/terms/), go to the MISUMI website → “My Page” → “Order History,” where you will see a “Return Order” button. Click it and follow the instructions. Please note that MISUMI reserves the right to reject product returns.

"“Available Units”: Inventory located in our distribution centers outside Mexico that can be shipped to Mexico. “Currently X in Mexico”: Inventory available in our distribution center in Mexico."

You can choose: to receive the entire order together (when the missing products arrive), in partial shipments as soon as possible, or on specific delivery dates you select. This option can be chosen at the time of ordering.

When your order exceeds availability in all distribution centers, a Special Request is generated. Click on “Request to MISUMI,” fill in the fields (quantity and required date), and our team will review it.