Other

  1. Q1 What are MISUMI's office hours?

    A1

    Monday to Friday, 8:00 AM to 6:00 PM. No products shipped on Saturdays or Sundays.

  2. Q2, What is the "System requirement"? /I can't see the website./website display has collapsed.

    A2

    The following web browsers are recommended for viewing our website. The website may not function or display correctly if your web browser is not one of the recommended browsers, or, depending on your browser settings, even when used in conjunction with a recommended browser. https://mx.misumi-ec.com/es/guide/category/first/requirements.html

  3. Q3 Where can I see what I owe or have paid to MISUMI?

    A3

    You can view your statement on "My Page" or at this link https://mx.misumi-ec.com/order/customer-statement/list. There you can see your paid and unpaid invoices, and search for them by date or invoice number.

  4. Q4 How can I use a coupon?

    A4

    To use a coupon if you have one assigned to your account, when placing an order or requesting a quote, you can click the "Select from discount coupons" button that appears when you place your order or request a quote. If you saw the coupon in a magazine or advertisement, you can manually place it on the page when placing an order or requesting a quote.

  5. Q5 I get an error or cannot use a coupon.

    A5

    You may have entered the coupon incorrectly. Try changing O to 0 or vice versa. It's also possible that the coupon has expired or has been used previously. A minimum purchase may be required, or the coupon may not apply to some products or brands. Check the coupon details on the coupon page in "My Page" https://mx.misumi-ec.com/mypage or in the ad or promotion where you saw it.

  6. Q6 The coupon shows one discount but applies a different one.

    A6

    Each coupon has different restrictions, some have a "maximum discount amount," which is the maximum amount you can be given as a discount. You can see the details of each coupon on your coupon page in "My Page" https://mx.misumi-ec.com/mypage or wherever you saw the promotion.

  7. Q7 I want to add or change a shipping address.

    A7

    You can add, modify, or delete shipping addresses from "My Page." Then, click on "Shipping Addresses." You'll see a list of all your addresses and instructions for adding, modifying, or deleting them. You can also do this when placing a quote or order by clicking "Change Address" on the order or quote page. You can also visit this link to view your entire list: https://mx.misumi-ec.com/customer/ship-to/list

  8. Q8 What is an associated part number?

    A8

    At MISUMI, we know that many companies have internal codes to identify products. That's why we linked part numbers so that the part number your company uses is linked to the part number we have at MISUMI, allowing you to make purchases using your internal part number.

  9. Q9 How can I associate my company’s internal control part number with a MISUMI part number?

    A9

    You can do this from "My Page" in the "Customer Internal Part Number" section, where you can associate your company's internal control part numbers with MISUMI part numbers to place orders and quotes using your internal part numbers. You can also do so by visiting this link: https://mx.misumi-ec.com/customer/product-code/register

  10. Q10 Where can I see all the associated part numbers I have?

    A10

    From "My Page" then "Customer Internal Part Number" and "Search, Update and Delete", or from this link: https://mx.misumi-ec.com/customer/product-code/list

  11. Q11 I need to display the internal part number on my orders. How can I do that?

    A11

    Simply select "Yes Display" in the "Customer Order Number Settings" section on "My Page" or via the following link: https://mx.misumi-ec.com/customer/product-code/display-settings/update

  12. Q12 I want to download the full list of associated part numbers.

    A12

    You can do it from "My Page" then "Customer Internal Part Number" and "Bulk Download", or go to the following link https://mx.misumi-ec.com/customer/product-code/download

  13. Q13 Can I change my user account information?

    A13

    Yes, from "My Page", there select "Change user information", or from the following link: https://mx.misumi-ec.com/customer/user/update

  14. Q14 How do I change my account email address?

    A14

    You can change your email address from "My Page" in the "Change Email Address" section or at the following link: https://mx.misumi-ec.com/customer/user/mail/change

  15. Q15 How can I change my company address?

    A15

    To change your company's general information, including tax information, you must do so by contacting a MISUMI representative at 4426727661 or by email at ventas@misumimex.com. You can check your information at the following link: https://mx.misumi-ec.com/customer

  16. Q16 I want to change the emails I receive.

    A16

    Of course, to change the emails you receive for orders, quotes, and if you want to copy someone else when you place orders or quotes, you can do so from "My Page" in the "Mail Settings" section or from the following link: https://mx.misumi-ec.com/customer/settings

  17. Q17 Where can I see the components I’ve saved?

    A17

    You can find all the components you have saved in "My Page" then in the "My Components" section or under the following link: https://mx.misumi-ec.com/mypage/parts