3D previews are not displayed
Automation Components
In the case of Internet Explorer
(To display preview of the selected parts, ActiveX control must be installed in your browser.)
1If ActiveX is not installed in your browser
when a component is selected, a dialog appears beneath the toolbar with the message "This site might require the following ActiveX control:…"
Click the dialog beneath toolbar to install "ActiveX control"
2Click "Install"
* In the case ActiveX control is not installed properly
In Internet Explorer, click Internet Options on the Tools menu. Click the Security tab.
Click Internet, and then click Custom Level button to open the Active X settings
Check "Prompt" or "Enable" for "Download signed ActiveX controls:"
Restore original settings when ActiveX is installed successfully.
Manual install
To obtain the web viewer for manual installation please visit www.partsolutions.com/webviewer
Firefox (Installation of Java)
To display preview of the selected parts, JAVA must be installed in your browser.
See below for installation process of JAVAConfirmation/Install
Press Die / Mold
In the case of Internet Explorer
1On your computer, open Internet Explorer
2At the top right, click Tools and then Internet Options.
3Click [Advanced] tab, and under [Accelerated Graphics], Check [Use software rendering instead of GPU rendering]
4Click [Apply] and [OK].
In the case of Chrome
1On your computer, open Chrome.
2At the top right, click More and then Settings.
3At the bottom, click Advanced
4Turn Use hardware acceleration when available on.
Restart Chrome to apply the changes.
In the case of Firefox
1On your computer, open Firefox
2Click Options on the menu dropdown
3Under Performance, check the box Use recommended performance settings
In the case of Edge
1On your computer,open Internet Options in Control Panel
2Click [Advanced] tab, and under [Accelerated Graphics], Check [Use software rendering instead of GPU rendering]